I know you can't hear it anymore, but guess what? Stuff's late.
Just got off the phone with the freight forwarder. The stock from PRH is in Frankfurt since mid of last week. But it takes the airport service ca 7 days to take the stuff from the airline to the freighter's depot, from which it can be brought into customs, which *should* be done in 24h, after which it can be shipped to Berlin, if needed with an overnight service.
Which leaves us at: hopefully end of this week, but "you shouldn't promise you customers they have it by then, because we can't really guarantee it either".
What used to take 7-10 days from the US to Germany is now"20 days and longer". Which also means this will be the last delivery before Christmas. The December shipment will not arrive Mid Dec as planned, but beginning of January. And I am very sorry to be the bearer of this lousy news.
There is one silver lining, however: the interior of our brick&mortar is coming along nicely and we will be announcing an opening date (before the end of the year) in the next few days!
PS: Read Patience by Daniel Clowes! It's a heck of a Science-Fiction-Drama!