We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it. For example, if the comic book was sealed, you must return it in sealed condition, if it was in a special case or box it must be returned in its original packaging, etc.
To start a return, please contact us first at info@waltscomicshop.com. If your return is accepted, we’ll give you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
The buyer is responsible for careful packaging, shipping costs and insurance for the return shipping. Walt's Comic Shop cannot be made responsible for an eventual loss of the returned item.
You can always contact us for any return question at info@waltscomicshop.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
