How do we handle returns and damages?

This page is a simplified summary. The legally binding terms are in our Refund Policy. Your statutory rights are not affected.

14-day right of withdrawal

You can withdraw from your purchase within 14 days of receiving your goods, without giving any reason. For regular deliveries over a set period (e.g. subscriptions), the 14 days start when you receive the first item. This right does not apply to customers who are not EU nationals and whose residence and delivery address are both outside the EU.

How to withdraw

No prior approval is needed. Just let us know in one of these ways:

You may use our model cancellation form, but you don't have to. It is enough to send your message within the 14 days.

Sending the goods back

Please send the goods back within 14 days after telling us. We will send you the return address. You pay the direct cost of return shipping. We recommend a tracked shipping method so you can prove when you sent the parcel. Please do not send parcels with postage unpaid.

Handling and packaging

You may examine your comics just as you would in a shop. You are only liable for a loss in value caused by handling beyond that, for example opening a graded slab or damaging a sealed item. If possible, please return items in their original packaging with all accessories and use protective outer packaging. These are requests, not conditions for your withdrawal.

Your refund

We refund all payments, including the original shipping costs, within 14 days of receiving your withdrawal. If you chose a more expensive shipping option, we refund the cost of our cheapest standard shipping. We may wait until we have received the goods back or you have shown proof of dispatch, whichever comes first. The refund goes to your original payment method, free of charge.

Exceptions

In certain cases the law excludes the right of withdrawal. These cases are listed in our Refund Policy.

Condition of our comics

Unless the product page says otherwise, our comics are sold in Near Mint (NM) condition. Very minor flaws consistent with this grade are part of the described condition. If an item has any damage beyond that, we state it on its product page.

Damaged, defective or wrong items

You have a 2-year statutory warranty on all items. If an item is defective, damaged or not as described, we cover the cost of returning it and of sending you a replacement. If something arrives damaged or defective, or you receive the wrong item, please contact us and we will make it right. It helps us if you report transport damage quickly and keep the box and packaging, since we need them for claims with the carrier. This does not affect your rights. If something is missing from your order, please let us know as soon as possible, ideally with a photo of the parcel and its contents. We will check our packing records and send the missing item or, if it is no longer available, refund it.

If a replacement is not possible or would be disproportionately expensive, you can choose between a full refund (returning the item) and a partial refund (keeping it).

Package not delivered

We send you an email when the carrier confirms delivery. If your parcel hasn't arrived, please check with your neighbours or local pickup point, then contact us. We will investigate with the carrier and either send a replacement or refund your purchase.

Questions?

Write to us anytime at support@waltscomicshop.com.