Black Friday Sales FAQ

1. Can I receive freebies with my Black Friday order?

Orders containing products included in our Black Friday promotions are not eligible for freebies.

2. Can Black Friday discounts be applied to previous orders?

No. Black Friday discounts cannot be applied retroactively to orders placed before the promotion started, even if those orders contain products that are now on sale.

3. Can I combine multiple orders?

No. We do not offer this option.

4. How long will it take to ship my Black Friday order?

We aim to dispatch Black Friday orders within 9 business days. However, due to the high volume of orders, additional processing time may be required.

We kindly ask you to wait at least 11 business days before contacting our Customer Service team for an order status update.

Thank you for your patience and understanding!

5. What happens if my order contains a pre-order item?

If your order contains one or more pre-order items, the entire order will be shipped once all items are available in our warehouse.

Please keep this in mind when placing an order containing both in-stock and pre-order products.

6. What happens if I receive a damaged item or want to return a book purchased through the B2G1 promotion?

If an item purchased through our Buy 2, Get 1 Free (B2G1) promotion arrives damaged, our Customer Service team will work with you to find a suitable solution.

If you decide to return an item, the refund will be calculated based on its adjusted value within the promotion, taking into account the discount already applied to your order.

This policy does not affect your statutory consumer rights, including your right of withdrawal and your rights regarding defective or damaged products.