Damaged Item(s) | Manufacturing Error | Missing/Incorrect Item(s) | Missing Shipment
Please fill out the form that is most relevant to your problem:
For damaged and/or missing item issues, please allow up to 3 days for a response via email.
For issues related to missing shipments, please allow at least 14 days as we need to contact the carrier in order to start an investigation.
*Please be aware that 80% of issues related to missing shipments are resolved without the need of an investigation with the carrier. Please ask your neighbours or use parcelsapp.com for a more detailed overview of the tracking. If you still require assistance, please fill out this form.
We apologise for any inconvenience caused.
Team Walt