Sprecht Ihr auch Deutsch?
Aber klar doch :) Aber da unser Team halb-britisch ist und ca 70% unserer Besteller aus dem nicht-deutschsprachigen Ausland kommen... UND da wir ohnehin nur englischsprachiges Material verkaufen, haben wir uns für eine rein englischsprachige Website entschieden. Aber man kann uns gerne auf Deutsch anmailen.
Do you ship to "my country"?
In short: yes. We ship internationally except in very rare circumstances where none of our freight contract partners offer service.
How much do you charge for shipping to "my country"?
We realize that shipping costs are a big turn-off. However, instead of pricing them into our item prices, we would rather communicate them clearly.
We offer multiple shipping options, starting with a 5€ FLAT fee for Germany, a 12€ FLAT fee for the EU, and a 15€ FLAT fee for the UK and Switzerland — no matter how many books you order. Other international destinations are calculated by weight. During the checkout process and even on our product pages, you can specify your home country and receive a shipping quote.
All our shipments are insured and trackable. In fact, you will be informed about the whereabouts of your order via email every step of the way.
Can I also pick-up my order?
Yes! Just select the "Pick-Up" option at checkout. Our opening hours are Tue-Fri 12-19.00 and Sat 12-18.00.
What payment options do you offer?
You can pay with secure cards like Visa, Mastercard or pay systems like PayPal and ApplePay. We also offer the good old SEPA Bank Transfer for money transfers within the EU.
How's your packaging?
We take packaging VERY seriously. For heavier books likes Omnis we use a lot of bubblewrap and very sturdy, double-walled cartons to be absolutely sure the book arrives in the same condition it has left our warehouse.
How do you handle damages and returns?
We offer a general 30-days-return guarantee for any item bought from Walt's — as long as it is returned in the exact same condition (for example: a sealed book can't be returned unsealed) and the buyer pays the retour shipping fees. For more details on the return procedure go to our refund policy page.
If your package and its contents were damaged in transit, please contact us immediately upon receipt of the goods. We can only claim damages at short notice to the shipping company. Complaints that are reported to us later than 5 days after receipt cannot be considered.
Can I pre-order books?
Yes! We offer three "pre-order programs" for our customers.
Through the "Big Book Pre-Order Program" you can pre-order Omnis and Co as soon as the publishers have announced them for the direct market (comic shops). The announcements are far ahead, mostly ca 6 months. Those currently priced at 0.80€ on the cover price-$.
Through the "Previews Pre-Orders" we offer a curated selection of noteworthy Premium Collections from the monthly Previews Catalogue for pre-order. The current conversion rate is (generally) at 0.90€ on the cover price-$. More info on both Pre-Order programs can be found here.
We also offer a classic "Pull-List" for customers, who want to order lower priced trades and especially single issues. To get more info about the Pull-List service please visit this page.
What the hell is *OOP* and why is it so damn expensive?!
OOP means "Out of print", which means that none of our suppliers have any stock left. The copies that are currently in our warehouse are final. If we have many left, the price is at or near the cover, the fewer copies we have in stock, the more expensive they become. This is a collector's market and we need to make a living! But that's why we started the pre-order programs in the first place: So that no one misses out on more desirable books and can get them at a discounted price.
Can I trust you guys?
Is there anything else I should have asked?
Yes! You probably wanted to know more about our infamous newsletter, right? With more than 1500 subscribers, it's more than just a "here's new product" infodump. Witness the slice-of-life drama of "How do I run a comic store?" and be first in line at our sales with secret advance knowledge of the launch day and time. And coupons. Everyone loves them. And you will get one just for subscribing to the damn thing, so what are you waiting for?
We are also quite active on Instagram, if you want to keep up with new deliveries and fun pics from the brick&mortar.