Sprecht Ihr auch Deutsch?

Aber klar doch! Bzw ein paar von uns. Aber da unser Team mehrheitlich aus Internationals besteht und auch drei Viertel unserer Kunden aus dem nicht-deutschsprachigen Ausland sind, haben wir uns für Englisch als Kommunikationssprache entschieden. Man kann uns gerne auf Deutsch anmailen, aber eventuell bekommt ihr eine Antwort auf Englisch zurück ;) 

Do you ship to "my home country"?

In short, yes. We are based in Berlin, Germany, but we ship internationally, except in very rare cases where none of our carrier contract partners offer service.

What if my country is outside of the European Union?

We offer flat-rate shipping to the UK, Switzerland, and Norway, along with weight-based shipping for most international destinations, including the USA, Israel, Canada, Japan, and more. Please note that for non-EU destinations, additional import duties may apply. Be sure to check the specific import fees and procedures in your country to avoid any surprises.

How quickly will my order arrive?

After placing your order, it typically takes 1-3 business days for us to prepare and pack it during the fulfilment phase. Shipping times vary depending on your location: 1-2 business days for Germany and neighbouring countries, 3-5 business days within the EU, and longer for overseas deliveries. Due to the varying factors such as destination, carrier, and our capacity, these timelines are approximate.

Why do you have a minimum order value of 15 Euro?

Orders below 15€ unfortunately result in a loss for our business due to the fixed costs associated with processing and shipping. To offer our products at the best possible prices, we've implemented a minimum order requirement.

How much do you charge for shipping?

It depends! Starting a 5€ FLAT fee for Germany, we offer a low fee of 8€ for under 2KG shipments and a general 12€ FLAT fee for the EU, the UK and Switzerland, resp. an XXL EU Flat for shipments heavier than 20 Kilogram. During the checkout process and even on our product pages, you can specify your home country and receive a shipping quote. All our shipments are insured and trackable. In fact, you will be informed about the whereabouts of your order via email every step of the way! If a specific carrier is not available for your country, please request a quote via email.

Can I also pick-up my order?

The pickup option is temporarily unavailable.

What payment options do you offer?

You can pay with secure cards like Visa, Mastercard or payment services like PayPal and ApplePay. We also offer SEPA Bank Transfer for money transfers within the EU.

What is your packaging like?

We take packaging VERY seriously. For heavier books likes Omnis we use a lot of bubblewrap and very sturdy, double-walled cartons to be absolutely sure the book arrives in the same condition it has left our warehouse. 

How do you handle damages and returns?

We offer a general 30-days-return  guarantee for any item bought from Walt's — as long as it is returned in the exact same condition (for example: a sealed book can't be returned unsealed) and the buyer pays the retour shipping fees. For more details on the return procedure go to our refund policy page. 

If your package and its contents were damaged in transit, please contact us immediately upon receipt. We can only file a claim with the shipping company within a short window. Damage claims for external damage to the product reported more than 5 days after receipt cannot be considered. Claims for production-related damages (i.e., internal damage) can be made within the first month after receiving the book.

Is there anything in the fine print that I really need to know?

Everything, of course! However, one point that's become increasingly important recently: It is not permitted to create multiple user accounts under the same name. Additionally, using special, one-time discount codes multiple times or across different accounts is strictly prohibited. Failure to follow these rules may result in a ban from our website.

Read more on our Privacy Policy, Terms of Service and Legal Notice.  

How can I pre-order books?

1. For collected editions and graphic novels, including premium and omnibus hardcovers, trade paperbacks, and more, pre-orders can be made several months ahead of time. These are usually offered at a discounted rate, typically between 0.70 and 0.80 Euros for every dollar listed. In some instances, especially with smaller indie publishers, the rate might be closer to 0.90 or 1.00 Euros per dollar.

2. Our "Big Book Deals of the Month" are aimed specifically at European Omni fans, offering special deals priced between 0.65 and 0.70 Euros per dollar. These deals provide exceptional value on select titles. Before you place your first pre-order, it is very important that you familiarize yourself with our pre-order guidelines, which you can find here.

3. Additionally, we now offer single-issue subscriptions and pre-orders through the Manage Comics App (integrated on our website). Here, too, we provide a special service. The comics can be ordered or canceled up to approximately one month before the release, until the FOC (Final Order Cutoff) - the latest deadline for us to place orders in the USA. More info about the singles subscriptions here. 

Can I trust you guys?

Yes, you can.

Is there anything else I should have asked?
Indeed! It seems you're interested in our famous newsletter. With over 5,000 subscribers, it's far more than your average product update info-dump. Experience the day-to-day adventures of managing a comic store, gain early access to our sales with insider information on the exact launch dates and times, and enjoy the universal appeal of occasional discount coupons. In fact, you will receive a coupon simply for signing up. So, why delay? Join us now!

We are also quite active on Instagram and on TikTok, if you want to keep up with new deliveries and fun pics from the warehouse.