Sprecht Ihr auch Deutsch?
Aber klar doch! Bzw ein paar von uns. Aber da in unserem Team mehrheitlich aus Briten und Amerikanern besteht und auch drei viertel unserer Kunden aus dem nicht-deutschsprachigen Ausland sind haben wir uns für Englisch als Kommunikationssprache entschieden. Man kann uns allerdings immer auf Deutsch anmailen, eventuell bekommt ihr eine Antwort auf Englisch zurück ;)
Do you ship to "my country"?
In short, yes. We are based in Berlin, Germany, but we ship internationally, except in very rare cases where none of our freight contract partners offer service.
How much do you charge for shipping to "my country"?
We know that shipping costs are a big turn-off. However, instead of pricing them into our item prices, we prefer to communicate them clearly.
We offer multiple shipping options, starting with a 5€ FLAT fee for Germany, a low fee of 8€ for under 2KG shipments and a general 12€ FLAT fee for the EU, and a 15€ FLAT fee for the UK and Switzerland. FLAT means that no matter how many books you order, the price stays the same. Other international destinations are calculated by weight. During the checkout process and even on our product pages, you can specify your home country and receive a shipping quote.
All our shipments are insured and trackable. In fact, you will be informed about the whereabouts of your order via email every step of the way.
Can I also pick-up my order?
Yes! Just select the "Pick-Up" option at checkout. Our opening hours are Tue-Fri 12-19.00 and Sat 12-18.00.
What payment options do you offer?
You can pay with secure cards like Visa, Mastercard or payment services like PayPal and ApplePay. We also offer the good old SEPA Bank Transfer for money transfers within the EU.
What is your packaging like?
We take packaging VERY seriously. For heavier books likes Omnis we use a lot of bubblewrap and very sturdy, double-walled cartons to be absolutely sure the book arrives in the same condition it has left our warehouse.
How do you handle damages and returns?
We offer a general 30-days-return guarantee for any item bought from Walt's — as long as it is returned in the exact same condition (for example: a sealed book can't be returned unsealed) and the buyer pays the retour shipping fees. For more details on the return procedure go to our refund policy page.
If your package and its contents were damaged in transit, please contact us immediately upon receipt of the goods. We can only claim damages at short notice to the shipping company. Complaints that are reported to us later than 5 days after receipt cannot be considered. Production damages can be claimed for the first month after the book was received.
Can I pre-order books?
Yes! We offer three "pre-order programs" for our customers.
Through the "Big Book Pre-Order Program" you can pre-order Omnis and Co as soon as the publishers have announced them for the direct market (comic shops). The announcements are far ahead, mostly ca 6 months. Those currently priced at 0.80€ on the cover price-$.
Through the "Previews Pre-Orders" we offer a curated selection of noteworthy Premium Collections from the monthly Previews Catalogue for pre-order. The current conversion rate is (generally) at 0.90€ on the cover price-$. More info on both Pre-Order programs can be found here.
We also offer a classic "Pull-List" for customers, who want to order lower priced trades and especially single issues. To get more info about the Pull-List service please visit this page.
Can I trust you guys?
Is there anything else I should have asked?
Yes! You probably wanted to know more about our infamous newsletter, right? With close to 2500 subscribers, it's more than just a "here's new product" infodump. Witness the slice-of-life drama of "How do I run a comic store?" and be first in line at our sales with secret advance knowledge of the launch day and time. And coupons. Everyone loves them. And you will get one just for subscribing to the damn thing, so what are you waiting for?
We are also quite active on Instagram and on TikTok, if you want to keep up with new deliveries and fun pics from the brick&mortar.