We have a general 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it. For example, if the comic book was sealed, you must return it in sealed condition, if it was in a special case or box it must be returned in its original packaging, etc.
Also please be aware that we sell books in Near Mint condition (NM). Which means that we regard very minor flaws as acceptable to sell. We strive to provide you with the best possible merchandise, but we can’t guarantee better than Near Mint.
To start a return, please contact us first at firstname.lastname@example.org. If your return is accepted, we’ll give you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The buyer is responsible for careful packaging, shipping costs and insurance for the return shipping. Walt's Comic Shop cannot be made responsible for an eventual loss of the returned item. You can always contact us for any return question.
Damages Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please keep our original packing box until the damage claim has been cleared.
The waiting period until the complaint may not be longer than 5 days after receipt in the case of transport damage and the like ("externally visible damage"); in the case of production issues ("internal damage") no longer than 30 days. We cannot be held responsible for damages that are discovered and reported later.
Due to high return shipping costs we do not offer replacements for non-EU countries and some EU island states: Balearic Islands, Malta, Cyprus. In case of damage we will try to come to an amicable agreement.
Exceptions / non-returnable items Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Package not delivered
We routinely send an email when the shipping service confirms a delivery. However, if a customer hasn't received their package, they have a week to contact us and report the loss. Often, the package may be with a neighbor or at a local pickup point. If the customer's inquiries yield no results, they're eligible for a replacement delivery. Please note that there's no provision for a refund of the purchase cost, except for items that cannot be replaced. We kindly request your understanding; this measure helps us guard against fraudulent intentions.
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We meticulously pack your books with utmost care to ensure they arrive safely at your doorstep.
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Benefit from affordable shipping – starting at just 3.50€ for Germany and 8€ for all other EU countries.
We respond to your emails within 24 hours, but usually much faster.
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