How long will it take to receive my order?
After placing your order, it typically takes 1-3 days for us to prepare and pack it, known as the fulfilment phase. Following this, shipping times vary based on your location: 1-2 days for Germany and neighbouring countries, 3-5 days within the EU, and longer for overseas deliveries. Due to the complexity of destination, carrier, and our capacity, we can only provide these approximate timelines.
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it. For example, if the comic book was sealed, you must return it in sealed condition, if it was in a special case or box it must be returned in its original packaging, etc.
To start a return, please contact us first at support@waltscomicshop.com. If your return is accepted, we’ll give you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
The buyer is responsible for careful packaging, shipping costs and insurance for the return shipping. Walt's Comic Shop cannot be made responsible for an eventual loss of the returned item.
You can always contact us for any return question at support@waltscomicshop.com
Damages
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please keep our original packing box until the damage claim has been cleared.
The waiting period until the complaint may not be longer than 5 days after receipt in the case of transport damage and the like ("externally visible damage"); in the case of production issues ("internal damage") no longer than 30 days. We cannot be held responsible for damages that are discovered and reported later.
Due to high return shipping costs we do not offer replacements for non-EU countries and some EU island states: Balearic Islands, Malta, Cyprus. In case of damage we will try to come to an amicable agreement.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Package not delivered
We routinely send an email when the shipping service confirms a delivery. However, if a customer hasn't received their package, they have a week to contact us and report the loss. Often, the package may be with a neighbor or at a local pickup point. If the customer's inquiries yield no results, they're eligible for a replacement delivery. Please note that there's no provision for a refund of the purchase cost, except for items that cannot be replaced. We kindly request your understanding; this measure helps us guard against fraudulent intentions.
